Shipping policy

Shipping Policy

Last updated: 16 September 2026

This Shipping Policy explains the production, dispatch and delivery conditions applicable to orders placed through teplep.com.

1. Order Production Time

Each artwork is produced individually after the order has been placed and payment has been received.

The standard production time is 4–5 business days.

For personalised products requiring a design preview or customer approval, the production period begins after:

  • full payment has been received; and

  • the customer has approved the final design or visual preview.

Orders placed or paid for during weekends or public holidays begin processing on the next business day.

Production time and delivery time are separate. The delivery timeframe begins only after the completed order has been handed over to the courier.

2. Shipping Destinations

We currently provide standard online shipping to:

  • Lithuania; and

  • other European Union countries available during checkout.

If your delivery country or address is not available during checkout, please contact us at info@teplep.com before placing the order.

Orders to countries outside the European Union may be considered individually. Availability, delivery cost, customs requirements and an estimated delivery timeframe must be agreed before the order is confirmed.

3. Shipping Costs

Lithuania

Standard delivery within Lithuania is free of charge.

Other European Union countries

Standard delivery to other European Union countries is free for eligible standard-sized products.

Eligibility for free delivery depends on:

  • the dimensions of the product;

  • the packaged dimensions and weight;

  • the destination country;

  • the limitations applied by the courier.

Products up to approximately 100 × 120 cm generally qualify for standard EU shipping. Larger or oversized artworks may require paid Large Parcel Shipping.

Any applicable delivery charge will be displayed during checkout before payment. If an oversized order cannot be calculated automatically, we will contact you and confirm the delivery price before dispatching the order.

No additional delivery charge will be applied without informing you in advance.

4. Shipping Methods

Orders within Lithuania are normally delivered using Venipak courier services.

Orders to other European Union countries may be delivered using Venipak or another trusted international courier or logistics partner selected according to:

  • the delivery destination;

  • package dimensions;

  • package weight;

  • the required delivery method.

Oversized artworks may require specialised freight or large-parcel delivery. The courier may contact the recipient by telephone or email to arrange delivery.

Delivery is normally made to the address provided in the order.

5. Estimated Delivery Timeframes

After production has been completed and the order has been dispatched, the estimated delivery time is:

  • Lithuania: 1–2 business days;

  • other European Union countries: up to 14 calendar days.

These timeframes are estimates and may vary depending on the destination, parcel dimensions, courier workload, public holidays, weather conditions or other circumstances affecting transportation.

Unless a specific binding delivery date has been expressly agreed with us, an estimated delivery date is not a guaranteed delivery date. This does not limit any mandatory consumer rights relating to delayed or missing deliveries.

6. Order Tracking

Once the order has been dispatched, you will normally receive an email containing:

  • confirmation that the order has been dispatched;

  • the tracking number, where tracking is available;

  • a link or instructions for tracking the shipment.

Tracking information may take some time to become active after the parcel has been transferred to the courier.

If you have not received tracking information, please check your spam or junk email folder before contacting us.

7. Delivery Address and Contact Information

You are responsible for providing a complete and accurate:

  • recipient name;

  • delivery address;

  • postal code;

  • telephone number;

  • email address.

Please check this information carefully before completing your order.

If you notice an error, contact us at info@teplep.com as soon as possible. We cannot guarantee that the delivery address can be changed after the order has been dispatched.

If delivery fails because the customer provided an incorrect or incomplete address, refused delivery without a lawful reason, or repeatedly failed to accept the parcel, the customer may be required to cover the reasonable cost of a new delivery. Any such charge will be communicated before the parcel is sent again.

This provision does not apply where delivery failed due to our error or the courier’s error.

8. Receiving the Parcel

When receiving the order, we recommend checking whether:

  • the outer packaging is visibly damaged;

  • the package has been crushed, torn, opened or wet;

  • the delivered number of packages is correct.

If there is visible damage, where possible, ask the courier to record it in the delivery documents and take photographs before opening the parcel.

Signing for the parcel does not remove your mandatory consumer rights or prevent you from reporting damage discovered after opening it.

Please retain the packaging until you have checked the artwork.

9. Damaged, Lost or Incorrect Orders

We remain responsible for the goods until you, or a third party designated by you other than the courier, receive them, except where you independently arranged delivery using a carrier that we did not offer.

If the artwork:

  • arrives damaged;

  • has been lost during delivery;

  • is materially different from the item ordered; or

  • has a manufacturing defect,

please contact us at info@teplep.com as soon as reasonably possible and provide:

  • your order number;

  • photographs of the outer packaging;

  • photographs of the shipping label;

  • photographs clearly showing the damage or incorrect product;

  • a short description of the issue.

For transport damage, we recommend contacting us within 24–48 hours after delivery because this helps us submit a claim to the courier promptly. This recommendation does not shorten or remove your statutory consumer rights.

Depending on the circumstances and applicable law, we will arrange an appropriate remedy, such as replacement, repair, price reduction or refund.

For additional information, please refer to our Refund and Return Policy.

10. Delivery Delays

Delivery may occasionally be delayed because of:

  • unusually high order volumes;

  • courier disruptions;

  • adverse weather conditions;

  • public holidays;

  • incorrect or incomplete delivery information;

  • oversized parcel handling;

  • circumstances outside our reasonable control.

If we become aware of a significant delay, we will make reasonable efforts to inform you.

If your order has not arrived within the stated or separately agreed delivery period, contact us at info@teplep.com so that we can investigate the shipment.

Where required by applicable consumer law, you may request delivery within an additional reasonable period. If delivery is still not completed within that period, you may have the right to terminate the contract and receive a refund.

Nothing in this Shipping Policy limits your mandatory rights under Lithuanian or European Union consumer protection law.

11. Customs Duties and Import Charges

Orders delivered within the European Union do not normally require the customer to pay customs duties solely because the goods are shipped from Lithuania to another EU Member State.

If we separately agree to deliver an order outside the European Union, customs duties, import VAT, brokerage fees or other import charges may apply. Unless otherwise expressly agreed before purchase, these charges are the responsibility of the recipient.

Customs procedures may also delay delivery outside the European Union.

We will inform the customer about the agreed shipping conditions before confirming an individually arranged non-EU order.

12. Large and Oversized Artworks

Large artworks may:

  • require specialised packaging;

  • be shipped as an oversized parcel or freight shipment;

  • have a separate delivery charge;

  • require a longer delivery period;

  • require the recipient to arrange assistance when receiving or moving the package.

The applicable delivery method and charge will be displayed during checkout or agreed with you before dispatch.

The courier’s standard service may not include carrying an oversized artwork inside a building, upstairs or to a specific room unless such service has been separately agreed.

13. Contact Information

If you have questions about production, dispatch, tracking or delivery, contact:

MB “Teplep”
Company code: 306573159
VAT identification number: LT100018052912
Stasio Antano Bačkio g. 34-1
LT-11320 Vilnius
Lithuania

Email: info@teplep.com
Telephone: +370 632 89999
Website: https://teplep.com